Guangzhou HEXON Energy Co., Ltd. (hereinafter referred to as "HEXON ENERGY," "we," "us," and "our") understands the importance of privacy to you and is committed to respecting your privacy. Please read and understand this Privacy Policy (hereinafter referred to as "this Policy") before submitting your personal data to HEXON ENERGY. This Policy applies to websites owned and operated by the HEXON ENERGY Group. This Policy describes the information practices of HEXON ENERGY websites, including what information is collected, how such information is used, with whom it is shared, and how it is protected.
This Policy outlines how we handle your personal data, but it may not address all possible data processing scenarios. HEXON ENERGY websites may contain links to other websites. HEXON ENERGY assumes no responsibility for the privacy practices or content of such other websites.
The purpose of this Policy is to help you understand:
1. How HEXON ENERGY collects and uses your personal data.
2. How HEXON ENERGY uses Cookies and similar technologies.
3. How HEXON ENERGY discloses your personal data.
4. How to access or modify your personal data.
5. How HEXON ENERGY protects your personal data.
6. How HEXON ENERGY handles children's personal data.
7. Third-party providers and their services.
8. How your personal data is transferred globally.
9. How this Policy is updated.
10. How to contact HEXON ENERGY.
1. How HEXON ENERGY Collects and Uses Your Personal Data
Personal data refers to any information that, used alone or in combination with other information, can identify an individual. Such data may be submitted directly by you when you use our websites, products, or services, or interact with us—for example, when you create a HEXON ENERGY account or contact us for support. Alternatively, we may obtain such data by recording how you interact with our websites, products, or services, such as through technologies like Cookies, or by receiving usage data from software running on your device. Where permitted by law, we may also obtain data from public and commercial third-party sources. The data we collect depends on how you interact with HEXON ENERGY, including the websites visited or products and services used, and may include name, gender, company name, job title, address, email address, phone number, login credentials (account and password), photographs, identification documents, etc. We also collect information you provide to us and the content of messages you send, such as search queries or details submitted to obtain customer support. When using HEXON ENERGY products or services, you may need to provide your personal data. In certain cases, you may choose not to provide personal data to HEXON ENERGY; however, if you choose not to provide it, HEXON ENERGY may not be able to provide you with the relevant products or services, or respond to or resolve any issues you encounter.
We may use your personal data for the following purposes:
(a) To create an account.
(b) To fulfill your transaction or service requests, including processing orders; delivering, activating, or verifying products or services; providing training and certification and managing related results; facilitating online or offline events; making changes at your request or providing requested information (e.g., marketing materials or whitepapers for products or services); and providing technical support.
(c) To contact you with your consent; send you information about products and services that may interest you; invite you to participate in HEXON ENERGY events, market surveys, or satisfaction surveys; or send you marketing communications. If you no longer wish to receive such information, you may unsubscribe at any time.
(d) To send you important notices, such as notifications about operating system or application updates and installations.
(e) To provide you with a personalized user experience and tailored content.
(f) To authenticate and manage suppliers and business partners, and to communicate or conduct business with them.
(g) To conduct internal audits, data analysis, and research to improve our products and services.
(h) To analyze business operational efficiency and measure market share.
(i) To troubleshoot errors if you choose to send us error details.
(j) To synchronize, share, and store data you upload or download, as well as data necessary to perform uploads and downloads.
(k) To protect the security of our products, services, customers, or users, and to implement and improve our loss prevention and anti-fraud programs.
(l) To comply with and enforce applicable legal requirements, relevant industry standards, or our policies.
HEXON ENERGY may also collect and use non-identifiable data. Non-identifiable data refers to information that cannot be used to identify an individual. For example, HEXON ENERGY may collect aggregated statistics, such as website traffic. The purpose of collecting such data is to understand how users interact with our websites, products, and services. This enables HEXON ENERGY to improve its services and better meet customer needs. HEXON ENERGY may, at its discretion, collect, use, process, transfer, or disclose non-identifiable data for other purposes. We will make reasonable efforts to segregate your personal data from non-identifiable data and use them separately. If personal data is combined with non-identifiable data, it will still be treated as personal data.
When HEXON ENERGY processes your personal data, we will do so in compliance with applicable laws and based on appropriate legal grounds, including:
● Processing your personal data to perform a contract when responding to your transaction or service requests;
● Processing your personal data based on your consent;
● Processing your personal data based on our or a third party's legitimate interests when contacting you, conducting marketing or market research, improving our products and services, or implementing and enhancing our loss prevention and anti-fraud programs. Such legitimate interests include enabling us to manage and operate our business more effectively and provide our products and services; protecting the security of our business, systems, products, services, and customers; internal administration and compliance with internal policies and processes; and other legitimate interests described in this Policy;
● We may also process your personal data to comply with and enforce legal obligations.
2. How HEXON ENERGY Uses Cookies and Similar Technologies
2.1 Cookies
To ensure the proper functioning of our websites, we may occasionally store small data files called Cookies on your computer or mobile device. A Cookie is a plain text file stored on your computer or mobile device by a web server. The content of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application. Cookies typically contain an identifier, site name, and some numbers and characters. With Cookies, websites can store data such as user preferences to provide a better user experience. HEXON ENERGY uses Cookies for the same purposes as most websites or internet service providers: to enhance user experience. With Cookies, websites can remember a user's single visit (using session Cookies) or multiple visits (using persistent Cookies). Cookies allow websites to save settings, such as language, font size, and other browsing preferences for your computer or mobile device. This means you do not need to reconfigure your preferences each time you visit. If a website does not use Cookies, it will treat you as a new visitor every time you open a web page. For example, if you log in to a website and navigate to another page, the website will not recognize you, and you will be logged out again. HEXON ENERGY does not use Cookies for any purposes other than those described in this Policy. You can manage or delete Cookies based on your preferences. For more details about Cookies, please visit AboutCookies.org.
Additionally, we may use Local Storage Objects (LSOs) such as Flash cookies and HTML5 to store content information and preferences. Vendors and partners that provide certain functionalities or display advertisements on our websites based on your web browsing activities may also use LSOs like HTML5 to collect and store information. Various browsers may offer their own management tools to remove HTML5 LSOs.
You can clear all Cookies saved on your computer. Most web browsers also offer features to block Cookies. However, if you choose to do so, you will need to manually adjust your user settings each time you visit our website.
3. How HEXON ENERGY Discloses Your Personal Data
When certain services are provided by HEXON ENERGY's authorized partners, HEXON ENERGY will share your personal data with such partners as described in this Policy. For example, when you purchase HEXON ENERGY products online, HEXON ENERGY must share your personal data with logistics service providers to arrange delivery or with partners to provide services. Additionally, as a global company, we may share personal data among HEXON ENERGY's websites in different languages.
HEXON ENERGY may also disclose your personal data to relevant law enforcement agencies or other government authorities when required by applicable law or in response to legal process. HEXON ENERGY may also disclose your data where reasonably necessary, such as to enforce contractual terms, or where we believe disclosure is necessary and appropriate to prevent physical harm or financial loss, or to investigate suspected or actual illegal activity.
4. How to Access or Modify Your Personal Data
You are responsible for ensuring that all personal data you submit is accurate. HEXON ENERGY will make reasonable efforts to maintain the accuracy and completeness of personal data and to update it in a timely manner.
Where applicable law requires, you may have the right to access and obtain specific personal data we hold about you; request that we update or correct inaccurate personal data; object to or restrict our use of your personal data; and request deletion of your personal data. If you wish to exercise any of these rights, please click here to provide feedback online. For security purposes, we may require you to submit a written request. We may refuse requests that we deem deceptive, unfeasible, or that infringe upon the privacy rights of others.
Where applicable law requires, when HEXON ENERGY processes your personal data based on your consent, you also have the right to withdraw your consent at any time. However, withdrawal of consent will not affect the lawfulness or effectiveness of processing based on your consent before its withdrawal, nor will it affect our processing of your personal data based on other appropriate legal grounds.
If you believe our processing of your personal information does not comply with applicable data protection laws, you may contact the relevant data protection authority. Contact details for data protection authorities in the European Union can be found at: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
5. How HEXON ENERGY Protects and Retains Your Personal Data
HEXON ENERGY values the security of personal data. We implement appropriate physical, administrative, and technical safeguards to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use encryption technologies to ensure data confidentiality; we employ protective mechanisms to prevent malicious attacks; we deploy access control mechanisms to ensure only authorized personnel can access personal data; and we conduct security and privacy protection training to enhance employees' awareness of the importance of protecting personal data. We strive to protect your personal data; however, please note that no data transmission over the internet can be guaranteed as 100% secure. Therefore, while we take appropriate measures to protect your personal information, HEXON ENERGY cannot guarantee the security of information you provide to us or obtain from our website. Your use of our website is at your own risk. For information on how to report security issues, concerns, or potential incidents to HEXON ENERGY and the HEXON ENERGY Information Security Team, please contact us at any time at hexon@hexonenergy.com. In the event of a personal data security incident, we will notify you and report to the relevant supervisory authorities as required by laws and regulations.
We will retain your personal data for the period necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on the scenario, product, or service. Factors we consider in determining retention periods include: the time required to achieve the business purpose, including providing products and services, maintaining relevant transaction and business records, managing and improving product and service performance and quality, ensuring the security of systems, products, and services, responding to potential user inquiries or complaints, and troubleshooting; whether users have consented to longer retention periods; and specific legal or contractual requirements for data retention. We will retain your registration information as long as your account is necessary to provide you with services. You may also choose to deactivate your account. After deactivation, we will cease providing products and services based on that account and, unless otherwise required by law, delete your corresponding personal data.
6. How HEXON ENERGY Handles Children's Personal Data
Our products, websites, and services are primarily intended for adults. Children may not create their own user accounts without parental or guardian consent. For children's personal data collected with parental consent, we will use or disclose such data only as permitted by law, with explicit parental or guardian consent, or when necessary to protect the child. If HEXON ENERGY discovers that it has collected a child's personal data without verifiable parental consent, we will take steps to delete such data as soon as possible.
7. Third-Party Providers and Their Services
To ensure a smooth browsing experience, you may receive content or web links from third parties outside HEXON ENERGY and its partners (hereinafter referred to as "Third Parties"). HEXON ENERGY has no control over such Third Parties. You may choose whether to access links, content, products, or services provided by Third Parties.
HEXON ENERGY cannot control the privacy and data protection policies of Third Parties, and such Third Parties are not bound by this Policy. Before submitting personal information to Third Parties, please refer to their privacy policies.
8. How Your Personal Data Is Transferred Globally
HEXON ENERGY is a global company. Where permitted by law, we may share your personal information within HEXON ENERGY (including subsidiaries, affiliates, and parent companies) or with our suppliers and business partners, and may transfer such information to countries or regions where we operate. Additionally, as we may not have data centers in your country, your personal data may be transferred to and stored in data centers located outside your country. In such cases, HEXON ENERGY will take measures to ensure that the data we collect is processed in accordance with this Policy and applicable laws. This includes, when personal data of data subjects located in the European Union is transferred to a country or region not recognized by the EU as providing an adequate level of data protection, HEXON ENERGY will employ various legal mechanisms, such as signing the European Commission's Standard Contractual Clauses or seeking your consent for cross-border transfers of personal data, or implementing security measures such as data anonymization prior to cross-border transfer.
9. How This Policy Is Updated
HEXON ENERGY reserves the right to update or modify this Policy at any time. If our privacy policy changes, we will post the latest version here. If we make material changes to the privacy policy, we may also notify you through various channels, such as posting a notice on our website or sending an email (to the email address associated with your account). Where required by applicable data protection laws, we will also seek your consent for any material changes affecting how we use your personal information. We recommend that you periodically review this page to stay informed about our privacy practices.
10. How to Contact HEXON ENERGY
If you have any questions, comments, or suggestions, please contact us. We will respond within thirty (30) days. If you are not satisfied, you may also file a complaint via: hexon@hexonenergy.com.
When HEXON ENERGY processes your personal data in accordance with this Privacy Policy, the HEXON ENERGY entity responsible for responding to your requests, contacting you, providing you with products or services, or entering into or about to enter into a contract with you is the controller of the relevant personal data.