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FAQ

  • How to handle inverter alerts for "DC Overvoltage" or "Insulation Fault"?

    First, disconnect the DC switch. Then check whether the number of panels in series exceeds the inverter's maximum allowed voltage, or inspect the DC lines and connectors for insulation damage or moisture issues. If unresolved, contact a professional.

  • How to optimize the system for improved overall power generation efficiency?

    ① Ensure solar panels are unobstructed and kept clean;

    ② Optimize the series-parallel configuration of modules to minimize mismatch losses;

    ③ Guarantee proper ventilation for the inverter to prevent overheating;

    ④ Set reasonable charging and discharging strategies for the energy storage system based on household electricity consumption patterns.

  • What safety precautions should be taken during daily use?

    ① Do not open the equipment casing without authorization;

    ② Regularly check for unusual sounds or odors from the system;

    ③ Follow the correct operational sequence: during a power outage, turn off the AC side first, then the DC side; when restoring power, turn on the AC side first, then the DC side.